Shipping Policy

Thank you for shopping with EZILIVING. We aim to provide reliable and convenient shipping services to our customers across Australia.

1. Shipping Destinations

We currently offer shipping within Australia.

Orders are dispatched from our Australian-based warehouse.

2. Shipping Rates

We offer the following shipping rates for Australian orders:

• Orders under A$100: Flat shipping fee of A$5.95.

• Orders of A$100 or more: FREE standard shipping.

Shipping fees are calculated automatically at checkout.

3. Estimated Delivery Time

Our estimated delivery timeframe is 3–10 business days for orders shipped within Australia.

Business days exclude weekends and Australian public holidays.

Delivery times may vary depending on your location, carrier operations, weather conditions and other circumstances beyond our control.

4. Order Processing

Orders are processed and dispatched as promptly as possible from our Australian warehouse.

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

5. Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to postal network disruptions, peak shopping periods or other unforeseen circumstances.

If your order has not arrived within the expected delivery timeframe, please contact our customer service team for assistance.

6. Incorrect Shipping Addresses

Please ensure your shipping address is complete and accurate when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to assist with address changes before dispatch, but changes cannot be guaranteed once an order has been shipped.

7. Lost or Damaged Parcels

If your order arrives damaged or appears to have been lost during transit, please contact us with your order details.

We will investigate the issue and provide an appropriate resolution in accordance with Australian Consumer Law.

8. Contact Us

If you have any questions about shipping or delivery, please contact EZILIVING using the contact information provided on our website.

We are happy to assist