Return & Refund Policy

At EZILIVING, we want you to shop with confidence. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a change-of-mind return, your item must:

• Be unused, unworn, and in its original condition.

• Be returned with its original packaging and any included accessories.

• Include a receipt or proof of purchase.

• Have a return request submitted within 30 days of delivery.

How to Request a Return

To request a return, please contact our customer service team through the contact details provided on our website.

Please include your order number, the item you wish to return, and the reason for your request.

Returns must be authorised before items are sent back. Please do not return products without contacting us first.

Once your return request is approved, we will provide instructions and the appropriate return address.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns.

If an item is faulty, damaged, incorrectly described, or otherwise fails to meet consumer guarantees under Australian Consumer Law, your statutory rights apply, including any applicable entitlement to reasonable return shipping costs.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can investigate and provide an appropriate solution.

Depending on the circumstances and your rights under Australian Consumer Law, remedies may include a repair, replacement, or refund.

Exchanges

If you wish to exchange an item due to a change of mind, please contact us to discuss availability and return arrangements.

Exchanges are subject to stock availability and our change-of-mind return conditions. Your statutory consumer rights remain unaffected.

Refunds

Once we receive and inspect your approved change-of-mind return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method, generally within 10 business days of approval.

Please allow additional time for your bank or payment provider to process the refund.

If you have not received your approved refund after 15 business days, please contact us.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies your rights under Australian Consumer Law.

Contact Us

For return requests or questions about this policy, please contact EZILIVING through the contact information provided on our website.